RTO or SLA?

Your BC/DR plan protects your critical processes.
Who's protecting the SaaS platforms running them?
Procure to pay. Inventory management. Order fulfillment. Finance. The processes your business can't survive without are almost entirely running on third-party platforms you don't own, can't control, and can't influence when something goes wrong (unless you're a top paying customer).

💡 Have you updated your BIA since moving to those cloud providers?

When your ERP goes down, your RTO's been replaced with an SLA, the uptime commitment your vendor made in a contract you probably haven't read lately. You're not recovering on your timeline. You are in a queue with every other customer waiting for a status page to update. (If you haven't read Vendors Are Liabilities Not Friends, this is exactly why I wrote it.)
Most organizations have never reconciled their critical business function inventory with their SaaS dependency map. Two separate documents, owned by two separate teams, that have never been in the same room together.
Your resilience plans failed to plan for your providers' piss-poor planning. There, someone had to say it.
Do you know where that leaves you?

#BusinessContinuity #DisasterRecovery #VendorRisk #GRC #TPRM #RiskManagement #SaaS